Why modem wont connect to internet

This might sound a bit too obvious, but the first thing you should do is restart your device. Run a quick search on Twitter or Google to see if anyone else in your area is reporting internet outages or connectivity issues from your provider. You can also find information about internet shutdowns on the website Down Detector , or you can call up your internet service provider ISP to investigate.

If the internet is indeed down in your area but you still need internet, you can use your cell phone as a mobile hotspot to access Wi-Fi. You can also go outside in search of a public hotspot to connect to. Take a look at our Wi-Fi hotspot guide for more details.

Does it load up properly? That means the original website you went to could be down for all visitors. You can confirm this by typing in the URL at downforeveryoneorjustme. If no websites load properly, then the connection problem is most likely on your end or happening with your provider. Hotels, airports, and cafes often provide free internet—usually all you have to do is open your browser and sign onto the public Wi-Fi network through a login screen.

But what if that login page refuses to load? Your internet could be down simply because you forgot to pay your bill—that may sound a little too obvious, but it happens! To get your internet back up, call your provider or go online to make your monthly payment. Fiber internet is by far the fastest and most reliable internet you can get. So if you can get a fiber internet package for your home, we highly recommend you go for it, since it will vastly reduce the chance of annoying Wi-Fi slowdowns and service outages that are more common on other internet connection types.

You can get speeds of anywhere from to 1, Mbps on a fiber connection, giving you ample bandwidth to cover a range of activities and tasks while also supporting many other users on your Wi-Fi.

But if you frequently have problems with your connection, it could be worth looking into some kind of upgrade or switching providers. It could also be a faulty Ethernet cable, which connects your modem to your router. Unplug the modem and router and leave them unplugged for a minute or so. The modem and router are like the heart and lungs of your home internet network, and simply unplugging them gives the equipment a chance to clean memory banks and restart tasks.

The light for an internet connection is usually labeled WAN, Internet, or with a globe icon, and you can tell the internet is on if the light usually white or green is solid or flashing.

If you have a spare Ethernet cable, swap it out with the one currently plugged into your modem and router and see if it makes a difference. Need a recommendation on a good replacement cable?

This Cat-6 Ethernet cable is fast, sturdy, and affordable. See full disclaimer. There are currently five standards. Here they are in order from oldest to newest:. In that case, you may want to invest in a new router.

Or your computer may need a more up-to-date wireless adapter, a device that lets you connect to a Wi-Fi network. Hold down on Option while clicking on the Apple menu in the top left of the screen, then select System Information. This will tell you what wireless standard your computer is outfitted for. Right-click on the Start menu button and then click the command for Device Manager.

The best solution in that case is to call your provider and ask what the problem is. Enter your zip code to see what other internet options are in your area. It may be worth switching internet providers if you experience frequent technical glitches:.

This is a pretty big step to take because it will restore the router to the way it was when you first pulled it out of the box, wiping the slate clean. Resetting the router will erase your password and issue a default one which you will then want to change for security reasons. Getting everything back up and running again will take a chunk of time out of your day, so this is worth trying only if you have no other options.

Hold it down for a few moments and plug the router back in. After that, you can set up the router again just like new. Even if your internet is working fine, there are always ways to make your Wi-Fi connection even better. Take a look at our tips on how to improve your Wi-Fi bandwidth. Most Mac computers have a built-in diagnostic program that will scan your computer for issues, including problems with Wi-Fi.

To run Apple Diagnostics, disconnect any Ethernet cables and external DVD or hard-drives, hit restart, and hold down the D key as the computer reboots. Pick a language and then the diagnostic will launch automatically. You can launch the Apple Hardware Test in slightly the same way. Then watch as the cache gets flushed away. Look for a small hole on your modem's underside and use a straightened paperclip to press the small reset button inside.

Restoring the router to its factory defaults will clear any problems with your router's settings, but it will also remove all passwords, custom DNS settings, and firewalls you've configured.

Contact your internet service provider ISP. Your ISP can tell you if there's an outage in your area and check for problems on their end.

If they can't resolve the issue, they can point you in the right direction. Buy a new modem. If you're not renting a modem from your ISP, the modem you're using might not support the latest wireless standards. Or, you could have more devices connected than your modem can handle.

Check with your ISP for the recommended modem specs for your internet plan. A modem is used to directly access the internet. A router is used to connect multiple devices to a Wi-Fi network. Unlike a modem, a router can't directly connect to the internet. The lights on your modem can have different meanings depending on the model being used or your internet service provider. But, generally, green can mean an active internet connection; blue can mean a firmware update in progress; orange can mean your modem is in the process of establishing a connection; red can mean your device is overheating or there's no connection; white can mean your device is on or it's pairing with another device.

Find your default gateway IP address and navigate to it in a web browser. If you've never accessed your modem's settings before, there's a default username and password you can use to log in, depending on your device's manufacturer. Actively scan device characteristics for identification. Use precise geolocation data. Select personalised content. Create a personalised content profile. Measure ad performance.

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Updated on August 15, Jon Fisher. Is this a good question? Yes No. Voted Undo. Score 4. Router issue 1. Chosen Solution. Was this answer helpful? Score 2. Most Helpful Answer. Karan Deva karandeva Rep: 13 1. Check the internet connection on your modem. If not, you may contact to your isp for fixing the problem. See the connection settings, make sure your modem is properly connected from the internet port of the router.

Try to update the firmware settings on your router, ensure that your router is using the valid internet settings. Score 1. Hi, Try connecting your PC with modem or router with RJ45 patch cable and try using internet to check if it works fine or same slow browsing issue. Good Luck. Score 0. Mark Jacob markjohnson Rep: 1. They both should be connected to each other directly. After checking the connection, you should ensure that you are able to access the internet on your modem.

You can contact to your isp for resolving the issue.